Frequently Asked Questions
Welcome to our Skatewear FAQs! Whether you’re here to find the perfect performance outfit or have questions about your order, we’ve got answers.
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🛍️ Shopping with Us
Q: What kind of products do you sell?
We specialise in high-quality skatewear for figure skaters—practice gear, performance dresses, jackets, tights, and accessories. All designed for movement, durability, and style.
Q: How do I find my size?
Each product page includes a detailed size chart. We also provide fit notes and recommendations based on customer feedback. Still unsure? Feel free to contact us.
Q: Do you restock sold-out items or alternative sizes?
Some of our pieces are limited-run. However, if there’s strong demand, we may bring certain styles back. If there is a particular piece/s that you are interested in, please feel free to contact us via our Contact Form or direct email – info@theskatewearcompany.com.
Q: Can I use a discount code?
Yes! Enter your code at checkout before completing your order. Keep an eye out for seasonal promotions.
Please note that discount codes for Karisma exclude the following items – Small K leggings and Titta tops.
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🚚 Delivery
Q: Where do you deliver to?
We currently ship within mainland UK. Need international shipping? Contact us and we’ll do our best to accommodate.
Q: How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 3–7 business days, depending on your location.
Q: How much does delivery cost?
We offer a standard delivery rate of £5.99 per order and free delivery is available on orders over £200.
Q: How can I track my order?
Once your order ships, you’ll receive an email with tracking info so you can follow your package right to your door.
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🔁 Returns & Exchanges
Q: What’s your return policy?
Unworn, unwashed items with tags still attached can be returned within 14 days of delivery. Clearance and custom items are final sale. Visit our Returns Page for full details.
Q: How do I start a return?
Simply email us at info@theskatewearcompany.com. We’ll guide you through the process.
Q: Can I exchange an item?
View our Returns Policy here.
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💬 Still Have Questions?
Q: How can I contact you?
Reach out anytime via our Contact Form or direct email – info@theskatewearcompany.com. We aim to reply within 1–2 business days.
Q: Do you work with skaters or offer sponsorships?
Yes, we love supporting the skating community! Send us a message with your background and social links if you’re interested in partnerships or ambassador programs.
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Thanks for shopping with us and supporting a brand made for skaters, by skaters ⛸️